Workplace Essentials

Available in St Louis, MO and Beyond

An Environmental Audit Primer

This course provides participants with the knowledge and skills to conduct internal environmental audits. Practical, proven techniques for planning, conducting, and reporting on internal environmental audits will be introduced. Role-plays and case studies based on actual audits will be used to reinforce the concepts and provide participants with practice in applying the principles to situations typically encountered during internal auditing. 

Appreciative Inquiry

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, strengthening relationships throughout your business. Through best practices and positive stories, your participants will transform your organization.


Video Link: https://youtu.be/zoJt_P88HPI

Balanced Scorecard Basics

Over the past several decades, organizations have come to realize that success cannot only be measured in dollars and cents. Intangible assets (like a company’s reputation, the knowledge base created by its employees, and training initiatives) can make up a huge portion of a company’s wealth.


It only makes sense, then, that we need a new tool to help us measure this expanded definition of success. Enter the balanced scorecard! This tool and its related components will help your organization identify, document, plan, and execute a balanced strategic mission. It will also help your organization evaluate and revise its strategic execution.


This course will introduce you to the basics of the balanced scorecard and help you determine if this powerful tool is a good fit for your organization.

Being a Team Player

Teamwork is essential in any successful enterprise, and to have effective teams, an organization must be comprised of individuals who pride themselves on being great team players. Many of us consider ourselves to be team players, but are we really? Do we know what that takes; and what managers consider to be the qualities that make a person a team player or that make a good team player a ‘great’ team player? Everyone brings their own skills and strengths to the table; understanding how to use those skills within the context of a team is vital to help an organization succeed.


Being a Team Player is a six-session course that teaches about the desirable characteristics of a team player, how to recognize one, different types of teams, and which ones are essential to every organization. It then covers why teams falter and how to better ensure success.

Beyond Workplace Politics

Workplace politics encompasses the power and authority processes and behaviors that are at work in a particular workplace. It is how the links between people in the workplace work. There are workplace politics at play in every organization! This course will explore the social and emotional competencies and their role in working beyond workplace politics.

Business Acumen

Business Acumen will give your participants an advantage everyone wishes they had. The course will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen can influence your whole organization and provide that additional edge to success.


Video Link: https://youtu.be/XhwI7KwfOVE

Business Ethics

A company’s ethics will influence all levels of business. It will influence all who interact with the company, including customers, employees, suppliers, competitors, etc. All of these groups will affect how a company’s ethics are developed. It is a two-way street; the influence goes both ways, making understanding ethics an essential part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.


Video Link: https://youtu.be/qkNBKNFOOzQ

Business Etiquette

This course examines the basics; most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake,” conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and adequate business email and telephone etiquette.


Video Link: https://youtu.be/6SoJxS-LBF8

Business Process Management

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge while increasing productivity and efficiency and decreasing costs.


This course will introduce you to business process management. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.

Cannabis and the Workplace

Cannabis and the Workplace will give your students the information and resources needed to establish a proactive program, which will help protect the well-being of your employees and your company from the hazards of drug use in the workplace.


The sessions in this one-day course include: an introduction to cannabis and the potential impact on the workplace, intervention strategies, and crafting and launching a drug and alcohol policy.

Change Management

The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also provide all participants with an understanding of how change is implemented and some tools for managing their reactions to change.


Video Link: https://youtu.be/JvqqbsGHWrc

Civility In The Workplace

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, and its typical causes and effects. Skills needed to practice civil behavior and how organizations effectively can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.


Video Link: https://youtu.be/bPKRx7iJyak

Code of Conduct: Setting the Tone for Your Workplace

Workplaces are made up of diverse groups of people with diverse motivations, backgrounds, and ethics. When such groups are brought together, sometimes there are opportunities for ethical, moral, financial, or even legal boundaries to be crossed. Sometimes those boundaries are crossed with disastrous results.


A workplace code of conduct is a tool that can be used to prevent such digressions by providing a framework for employees to follow what is expected of them and how to conduct themselves in various situations.


This course will look at the material that goes into a code of conduct and will allow participants to build their own as the day goes on.

Collaboration

Collaboration is a skill that is utilized with one or more people to produce or create a result or shared goal. Everyone in the group has a shared vision or outcome. The group not only has to work together, but they must all think together, and the product comes from a group effort. Collaborators are equal partners. Do we know what it takes to achieve successful collaboration with colleagues? What are the importance and benefits of collaboration in the workplace, and how can employers create a collaborative environment and reward employees for collaborative efforts? so

Conflict Resolution

Participants will learn crucial conflict management skills in the Conflict Resolution course, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organization, no matter what size. If left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.


Video Link: https://youtu.be/F1QhGDl5faQ

Continuous Improvement with Lean

Companies everywhere, no matter what their industry, can benefit from the principles of continuous improvement with Lean. Whether they adopt a very formal process or commit to something less structured, they can follow its principles and improve their bottom line by reducing wasted time and resources.


This course is designed for learners who have completed the pre-requisite Lean Process Improvement course and perhaps have been involved in the implementation of its principles in their workplace. It is the ideal next step along the path of learning and creating a workplace culture committed to continuous improvement. 

Creating a Positive Work Environment

Not all of us have had the opportunity to work in a truly positive work environment. A positive work environment is important for the productivity of a company, but it is also important to us personally. Our emotional and physical health can be improved by working in a positive work environment. We should wake up each morning wanting to go to work -not trying to think of excuses not to go. We want to be proud of where we work and enjoy telling others about where we work. As an employee or a leader within a company, you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment.



Even if this is not a company-wide reality, you can seek to provide this type of environment for your department/ division or those within your sphere of influence. This course will give you the tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.

Creating a Workplace Wellness Program

Whether you are creating a workplace wellness program from scratch or enhancing what you already have, you’re already on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value of supporting workers to improve their conditioning and live a fitter lifestyle. This course includes all aspects of designing or upgrading a program, from concept through implementation to review.

Creating Successful Staff Retreats NEW

A staff retreat can evoke some pretty strong emotions. Dread of a week hanging around with people you would never invite home for dinner. Queasy thinking about throwing yourself backward, hoping your ‘new friends' will catch you. However, staff retreats still continue even in hard times. Why? Many of the things we really need to get done take longer than the two hours you have in meeting time. As well, the retreat itself can bring about a change in approach; not possible to sit in your boardroom for a meeting. This course will give you tools to be able to create staff retreats that are successful and help to bolster productivity, sales, and positive workplace culture.

Crisis Management

Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.

Customer Service

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a robust skillset, including in-person and over-the-phone techniques, dealing with demanding customers, and generating return business.


Video Link: https://youtu.be/iJU7lhF3J0U

Customer Support

With our Customer Support course, your participants will discover the new opportunities in customer support services via the internet and how to use these opportunities to their advantage.


Video Link: https://youtu.be/2AHrhol7sTI

Cyber Security

With our Cyber Security course, your participants will understand the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. They will also understand the basic concepts associated with Cyber Security and what a company needs to stay secure.


Video Link: https://youtu.be/d_i4uAtrTSA

Delivering Constructive Criticism

Constructive Criticism, if done correctly, will provide significant benefits to your organization. It gives the ability for management to nullify problematic behaviors and develop well-rounded and productive employees. Constructive feedback shows employees that management cares about them and will invest time and effort into their careers.


Video Link: https://youtu.be/jfkanJDwqi4

Developing Corporate Behavior

Through our Developing Corporate Behavior course, your participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan, your participants should see a reduction in incidents and increase teamwork and loyalty.


Video Link: https://youtu.be/LkT9n2FZRUw

Developing a High-Reliability Organization

Safety procedures are the backbone of an organization’s Safety Management System. They provide consistency and, when followed, create a safe working environment and greater productivity due to less injury downtime. However, safety procedure writing is more difficult and time-consuming than it first appears. This course will give you the foundation to start writing effective safety procedures.

Digital Citizenship: Conducting Yourself in a Digital World

Digital Transformation

Digital transformation looks different for every business, but at its core, it means altering how a company operates with the addition of technology and with the goal of improving the customer experience and the workplace. This one-day course will teach you about digital transformation and what companies in different industries are doing, as well as best practices so you can do it yourself.

Disability Awareness: Working with People with Disabilities

This course aims to raise awareness about hiring people with disabilities in order to create a more inclusive work environment while leveraging the skills and knowledge that people with disabilities possess.


Learning Objectives:


  • Prepare to welcome people with disabilities into your workplace
  • Interact with people with disabilities
  • Identify and overcome barriers in the workplace
  • Use respectful, appropriate, and acceptable language in any circumstance
  • Understand what your company can do during the hiring and interviewing
  • Understand what job accommodation is and how it applies in your workplace

Employee Accountability

An article in the March 11, 2010 edition of TIME magazine purported to explain “why we have entered the post-trust era.” Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions. Who can we blame for the world economic crisis, issues with religion, the outcomes of our governments, or the state of the environment? More to the point, why do we spend so much time and energy looking to pin the blame on someone (usually anyone but ourselves)?



With this in mind, it’s no wonder that organizations that promote accountability are more successful and productive. In this course, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.

Encouraging Sustainability and Social Responsibility in Business

The ideas behind encouraging sustainability and social responsibility in business seem noble, as organizations commit to creating optimal circumstances for people to live and work. The reality is that every company, whether it is a micro-business or a large multinational corporation, can take steps to create sustainable, socially responsible environments that contribute to positive workplaces, communities, and futures.

Environmental Sustainability

Environmental Management Systems (EMS) involves a set of processes and practices that enable an organization to reduce its environmental impacts and increase its operating efficiency. A well-designed EMS can help an organization address its regulatory demands in a systematic manner, thereby reducing the risk of non-compliance. An EMS can also help address non-regulated issues such as pollution prevention, odor management, water usage, and energy conservation.



In this course, participants will learn about EMS and how it can benefit their organization. Through the use of a Case Study and information they bring about their own company, participants will leave with a draft EMS for their organization. It will include organizational Environmental Aspects and Impacts and Objectives and Targets for their organization’s significant environmental impacts.

GDPR Readiness: Creating a Data Privacy Plan

The Data Privacy Plan is the best way an organization can document and enforce the privacy of personal information they hold. It puts in place procedures and guidelines for how to handle data properly, respond to information requests, and deal with unexpected incidents or breaches. It contains information that applies to the day-to-day work of employees, as well as higher-level policies and guiding principles that apply to the company as a whole. The Data Privacy Plan is one of the best ways for an organization to become privacy compliant.

GDPR Readiness: Getting the Message Out

Good communication is essential for getting your private message out. Your organization’s employees need to know how to use privacy policies and procedures in their work. Customers also need to know your organization’s stance on privacy and to be given the information they need to make informed choices.

Handling a Difficult Customer

By utilizing our Handling a Difficult Customer course, your participants will see an increase in customer service and productivity and a decrease in unhappy customers. Your participants will be provided a robust skillset, including in-person and over-the-phone techniques, addressing complaints, and generating return business.


Video Link: https://youtu.be/thee71Vi804

Knowledge Management

Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect our business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level.


The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This course will introduce you to knowledge management tips, techniques, and proven processes.

Lean Process Improvement

Lean principles have come a long way over the past 300 years. From Benjamin Franklin’s early ideas to Henry Ford’s work in the 1920s and the Toyoda precepts in the 1930s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices.


This course will give participants the foundation to begin implementing Lean process improvement tools in their workplace. The first part of the course will explore the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). The second part of the course will give participants tools to perform continuous improvement in their organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and various Lean data mapping methods.

Mobbing in the Workplace

Could mobbing take place in your workplace? There are steps you can take to ensure your organization is mobbing-resistant.


Learning Objectives:


  • Identify mobbing and how it differs from individual bullying
  • Know why and how it occurs
  • Know how it impacts the person targeted and the organization
  • Know what actions to take if you are being mobbed
  • Know how to avoid targeting someone
  • Know what action to take as an organization to stop mobbing before it starts

Networking Outside the Company

With our Networking (Outside the Company) course, your participants will begin to see how important it is to develop a core set of networking skills. By managing and looking at how people interact and see things in a new light, your participants will improve on almost every aspect of their networking strategy.


Video Link: https://youtu.be/MFWef8jubi8

Networking Within the Company

Networking Within the Company is about creating and maintaining better relationships. Your participants will develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace networking in the workplace will grow your business and create a more engaging environment.


Video Link: https://youtu.be/fgw6q_fyFiI

Process Improvement with Gap Analysis

Charles Kettering, an inventor for General Motors, once said, “A problem well-stated is half-solved.” The gap analysis tool can help you define problems and identify areas for process improvement in clear, specific, achievable terms. It can also help you define where you want to go and how you are going to get there.


This course will give you the skills that you need to perform an effective gap analysis that will solve problems, improve processes, and take your project, department, or organization to the next level.

Purchasing and Procurement Basics

Purchasing and procurement functions are about much more than bringing goods and services into an organization. They are the foundation of strong, collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be learned on the job: they need to be taught. As well, the value of procurement is now recognized as an integral part of cost control within the organization.


In this course, you’ll learn the basics of procurement, including what a supply chain looks like, the purchasing cycle, essential tools and strategies for making the best purchasing relationships work, managing bids, and more.

Respect in the Workplace

Our Respect in the Workplace workshop will give you the tools and conversation to help empower your team to recognize behaviors that influence the performance done within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and the skills to communicate and recognize one another are practiced.


Video Link: https://youtu.be/v6NjyVkRpP4

Responsibility in the Workplace (Workplace Responsibility)

The Responsibility in the Workplace workshop will introduce the idea of responsibility and the traits that define a responsible employee. It will also show the effects of having responsible employees versus irresponsible employees. And finally, the workshop will cover the steps to becoming more accountable.


Video Link: https://youtu.be/QluOHOSApw4

Risk Assessment and Management

Through our Risk Assessment and Management course, your participants will be aware of hazards and risks they didn’t realize they were around in their workplace. Identifying hazards through proper procedures will provide your participants the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.


Video Link: https://youtu.be/fgZGFieN0dw

Safety In The Workplace

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a Safety policy for your workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.


Video Link: https://youtu.be/i5Pch3bHORE

Strategic Planning

If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This course will help you describe what you want to do and get people where you want to go.

Team Building For Managers

Through our Team Building For Managers course, participants will be encouraged to explore the different aspects of a team and ways that they can become top-notch team performers. They will be given the details and concepts of what makes up a team and what factors into being a successful team and team member. Activities that build camaraderie, develop problem-solving skills, and stimulate interaction will give your participants what is needed to be a great team member.


Video Link: https://youtu.be/_zWQhLAmR3k

Teamwork And Team Building

The Teamwork And Team Building course will encourage participants to explore the different aspects of a team and ways that they can become top-notch team performers. Your participants will be given the details and concepts of what makes up a team and what factors into being a successful team and team member.


Video Link: https://youtu.be/HqdD8NU2ZQo

Workplace Ergonomics: Injury Prevention Through Ergonomics

The human body is a fragile system, and we put many demands on it every day. Activities like reaching to get supplies off of a shelf, sitting in front of a computer for hours every day, and moving heavy products around the shop can all take a toll on our bodies. In this course, you will learn how to make your environment as ergonomic as possible in order to make daily tasks easier on your body and mind.